Laptop Repair Troubleshooting
Guide
STOP!! Is your laptop really broken? – check our guide
Overview
Should you have any problems with your computer, you may want to try to solve the problem
yourself before consulting our laptop repairers. This page lists some common problems and their possible
solutions.
This guide can't anticipate every problem, but you should check
here before you panic. If you don't find the answer here,
If all else fails, you should also make a record of what happened
and what remedies you tried and get in touch with our
specialist laptop repairers by phone or contact form.
If, after you've tried everything, and the laptop still won't
cooperate, try turning it off for a few minutes and then rebooting.
You will lose any unsaved data, but it may start working again.
Basic Hints & Tips
Many of the following may seem obvious but they are often
the solution to a problem when your computer appears not to
be working.
- Power - Is the computer actually plugged into a working
electrical outlet? If plugged into a power strip, make sure
it is actually working. Check the LED Power Indicators to
see the computer's power status.
- Connections - Check all the cables to make sure that there
are no loose connections anywhere.
- Power Savings - Make sure that the system is not in Hibernate
or Standby mode by pressing the key combination for your
laptop or by pressing the power button, to wake-up the system.
- Brightness - Check the brightness of the screen by adjusting
the brightness
- Display Choice - make sure the laptop is not set to "external
only" display
- Boot Drive - Make sure there are no floppy disks in the
drive when you start up your machine (this is a common cause
of the message "Invalid system disk - Replace the disk,
and then press any key").
Power Problems
You turned on the power but it doesn't work.
Battery missing / incorrectly installed. Check the battery
bay, make sure the battery is present and seated properly
(the design of the battery only allows it to go in one way).
Make sure there's nothing interfering with the battery contacts.
The Battery LED power indicator is blinking.
Low Battery. Plug in the AC power source. If the laptop
doesn't start up immediately turn it off then on again.
You are losing battery power too quickly.
The system is using too much power. If your OS has a Power
Options scheme check its settings You may also be using a
PC Card device that is drawing a lot of power.
The laptop feels too hot.
Make sure the laptop is properly ventilated and the fan
port is not blocked. If this doesn't cool it down, put the
system into Hibernate mode or turn it off for an hour. Make
sure the vents aren't blocked and the computer isn't sitting
on a thermal surface Make sure you're using the correct adapter.
The battery pack will not charge.
The battery pack is exposed to an excessively hot or cold
environment. Place the battery in a suitable environment and
after it returns to normal temperature try again. The battery
maybe bad and may need to be replaced.
Battery time is shorter than expected.
The battery has not been fully discharged before being recharged.
Power options have been disabled or a peripheral device is
using too much power
Still not working? Don't despair, help is at hand.
Call 0845 095 64 54 &
to speak to a specialist here or complete the "Request
an estimate" form and our specialist laptop
repairers will call you.
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