Laptop Repair Terms And Conditions
Laptop Clinic
All sales for goods and services made by Laptop Clinic are subject to these standard Terms & Conditions,
except where agreed otherwise in writing.
DEFINITIONS :
"Our", "Us" and "We" refers
to the seller (vendor) whose trading style appears on your
order and invoice. "You" and "Your" refers
to the original company, organisation or individual who purchases
goods and/or services directly from us. "Reseller"
refers to any person or company who purchases items for resale
onto a third party. "Consumer" refers to any person
who is acting for purposes which are outside his trade, business
or profession. In all cases, for 'he' read 'he or she'.
YOUR RIGHTS.
You and We are protected by statutory (legal) rights, according
to the laws of England and Wales or any European Legislation
which applies in England. Where statutory legislation exists,
or new legislation comes into force, your and our statutory
rights are not affected by anything within these terms, and
those rights take precedence over these terms. Where any part
of these terms is over-ridden by legislation, all other terms
still apply. Any order placed with us is subject to acceptance.
1. PRICE :
All prices quoted exclude carriage and VAT, unless otherwise
specified, which will be charged at applicable rates and added
to the invoice total. Unless explicitly requested, method
of carriage will be at our discretion within the U K mainland
. Any costs omitted or corrections on your invoice will be
invoiced / credited later. Please notify us within 72 hours
if you believe you have not been invoiced the correct amount
and we will correct the error. All advertised / advised /
published pricing is subject to change at any time without
notice due to market / currency / legislation / fluctuations
and other factors. If a price has risen, we will advise before
proceeding with an order if you have specified a different
price on your order or agreement to proceed. Should there
be legislation that requires an overall price adjustment ,
for example , an increase in VAT , then all customers who
have received an estimate will receive a new estimate within
72 hours.
2. ESTIMATES FOR LAPTOP REPAIR :
An estimate for a laptop repair will be faxed , e mailed , or telephoned
to the customer in order to seek their approval to proceed
with the repair. If approval is granted then the repair will
proceed and the goods dispatched according to the schedule
given to the customer. If the estimate for repair is refused
then the goods will be returned to the customer in an "unrepaired condition "
after payment of the prevailing handling fee. Every effort will be made to
contact the customer by whatever means possible. Should the
customer fail to respond to email , facsimile , telephone
after 14 days then the procedure will be repeated. After
this period contact will endeavour to be made as " appropriate
". If there has been no response from the customer then
after a period of 28 days from the last email or communication
the item concerned will revert to the property of Laptop Clinic and the goods in question may be disposed
of or used for other purposes at their discretion.
3. PAYMENT :
The customer shall pay strictly on invoice , prior to the
dispatch of any repaired / unrepaired item. We accept
payment by cash, cheque, credit card , banker's draft and
BACS. If a credit facility is offered, payment must reach us
within 30 days of invoice (except where agreed otherwise in
writing). If there is an agreed Purchase Order then payment
must reach us within 30 days of invoice date . If the
customer fails to pay promptly then any previous agreed
discounts will be negated. The customer shall pay all
accounts in full and not exercise any rights of set off or
counter claim. We reserve the right to terminate a customers
account should the pre conditions not be adhered to.
4. OVERDUE PAYMENT :
We reserve the right to charge interest on all overdue
balances at 3% per month compounded until the date payment
is received in full or alternatively, at our discretion, in
line with legislation relating to late payment of commercial
debts. Interest is charged from the invoice date onwards if
payment is not received within 30 days (or as agreed
otherwise in writing).
5. DEBT RECOVERY COSTS :
All costs, charges and expenses incurred by us in recovering
any debt shall be paid by you. If a payment made by cheque
is refused , you shall be liable for all reasonable costs
incurred as a result.
6. TITLE :
All goods remain our property until such a time as they have
been paid in full, as per all invoices issued by us for
those goods. Goods supplied may not be resold by you until
they have been paid for in full, unless the new purchaser is
made aware that title remains with us until we have been
paid in full.
7. DELIVERY & TRANSIT DAMAGE :
Goods damaged in transit must be notified to us within 72
hours of receipt. The customer is expected to carry out a
through and reasonable inspection of the goods and in the
event of any problem you must notify Laptop Clinic either by
fax or e mail . You must retain all the original packaging
as that may be required in event of a claim. It is vital
that you provide the correct address, in as much detail as
possible, including a complete postcode. If the address or
postcode you give is incorrect, you may be charged for the
re-routing costs. We will use our best endeavours to
dispatch goods to you in any promised time frame but we do
not guarantee to do so. Where goods are delivered to you by
an independent carrier then every effort will be made to
ensure that the specified time frame is met. Delivery is on
a strict Monday - Friday basis.
8. RETURNS :
Should your laptop need to be returned to us , with our
agreement , because we have not rectified the original fault
the we will repair it under our warranty programme providing
the fault is related to or as a direct result of the
original repair. Should you have disposed of the packaging
and require replacement then a charge will be made. Your
carriage costs/charges are not refundable .Where the
original purchase had the delivery charge waived ('Free
Delivery'), you may be charged the delivery cost originally
waived. We may charge a restocking fee of 25 % unused
unopened items and additionally for any items missing or
damaged, depending on condition.
9. YOUR RIGHT TO CANCEL :
Consumers ordering by email / web / phone / fax / post may
cancel an order which is unwanted within seven days of
receipt only in accordance with your statutory rights.
Collection / delivery charges may be made and you must
retain all goods complete and take reasonable care of them.
See also section 7 above. During
the process of diagnosis and repair it is sometimes
necessary to remove / replace components within the laptop
(particularly components soldered onto the motherboard)
which if you later decide to cancel your repair order it may
be impossible to restore the laptop to its original
condition it was received in. By accepting the estimate for
repair you give us approval to
use whatever appropriate
means we feel necessary to fully diagnose and
repair the fault. We will
not accept responsibility for customer software / data loss
as a consequence of us diagnosing / repairing a fault.
Your right of cancellation does not extend to
products whose price is dictated by fluctuations in the
financial market e.g. those products we buy in other
currencies, products or services which are not included in
relevant legislation. You cannot cancel any contract for
services carried out by us once they have been started, for
example repair for which you have given us the authority to
proceed / collection and delivery / packing / handling
charges. In order to cancel an order, you must ensure that
we receive your notice within seven days. In order to avoid
any misunderstanding or unnecessary cost, you are strongly
advised to check with us before cancelling your order. When
returning goods, you should use recorded delivery or some
other suitably traceable / insured method.
10. WARRANTIES & SUPPORT :
All new goods sold by us are covered by a warranty of 3 months, or that required
by applicable law. Used products (including refurbished, second-hand and ex-demo
products) will have a warranty of 90 days, except where otherwise specified.
Examine the specific product's warranty for details of what type of faults or
breakdowns are covered. For any warranty claim, you must have your original
invoice. Any extended warranty offered by a manufacturer beyond 3 months does
not form part of your contract with us, though we may handle it on the
manufacturer's behalf. Do not attempt to repair, modify or open any product
unless specifically advised by us in writing or via email to do so as this will
invalidate the warranty. You need your proof of purchase (invoice) for all other
support issues. The warranty runs from the original invoice date onwards. If a
fault does develop or is found, this must be notified to us promptly. We
endeavour to provide technical support and online facilities to assist / enhance
your usage of the products purchased from us, however such supply / provision is
provided as a courtesy only and not included in your contract with us and may be
withdrawn or refused at any time. Should you have cause or reason to return to
us , with our agreement , the goods or services that we have offered , because
we have not rectified the original repair then we will collect the item ,repair
it and deliver it back to you at no cost to yourself
11. GOODS SUITABILITY :
It is your responsibility to ensure that the correct goods
and correct model are ordered for your purposes. In some circumstances, the
capability we specify/advertise of the product may not match that of the
manufacturer's or other vendor's published specifications elsewhere, often due
to international variations. This may also apply to specifications listed within
any packaging and user guide/manuals supplied which may not apply to your
particular product, either due to product development, varying models,
specification change or local variations. We cannot guarantee that the product
will continue to work correctly during your ownership if your original
environment changes, for example if your location or other hardware is altered
(by you or a third party supplier) such that it is no longer compatible with the
product.
12. CREDIT CHECKING / VALIDITY :
We reserve the right to liaise with credit reference in the
process of credit card payment especially and other agencies
with regard to your status and submit information
accordingly and in line with relevant legislation. We also
reserve the right to refuse any unexecuted order, without
giving a reason. Certain products may only be available to
qualifying persons or persons in particular geographical
areas.
13. TELEPHONE :
Please be advised that for staff training purposes as well
as your and our own security, we may record telephone calls
to / from us and such recordings and emails may be supplied
to law enforcement or anti-fraud agencies if required to do
so .
14. DELIVERY / COLLECTION :
All collections / deliveries on the U K mainland will be on
a strict Monday to Friday basis using our own designated
carriers. In the majority of cases, unless agreed otherwise,
we dispatch using our preferred carrier for a standard
delivery which is normally made the next working day after
dispatch but no absolute guarantee can be given of this or
any other delivery times. Where a premium service is
requested and paid for (e.g. Saturday ) our liability
extends only to a refund of the premium should the delivery
not be attempted on time. "Working day" is considered to be
Monday to Friday, excluding holidays or any other day on
which we are closed. Deliveries may be made any time between
9am and 5 pm. Our standard delivery service covers most
parts of mainland UK. It is essential that someone will be
at the delivery address to address the collection or to
receive and sign for the goods.
15. FORCE MAJEUR :
If delivery is delayed by some cause that is totally outside
the control of Laptop Clinic, its agents or carriers then
every effort will be made to notify the customer. The
customer shall have no redress for a refund of carriage or
ancillary charges and will allow such extra time for the
goods to be delivered as is considered reasonable.
16. ASSIGNMENT :
We reserve the right to transfer any debt to us or other
elements of our contract with you, or other liabilities in
part or whole to a third party, any such assignment or
transference will maintain all existing contractual terms.
This may include the use of a factoring or other finance
company for the assignment of your debts to us. All existing
liabilities from us to you, and vice versa will remain
valid, including any warranties or service agreements.
17. PRIVACY :
When placing an order, we require various personal details
from you. It is important that you supply all details
requested in order that we can validate orders efficiently.
You can be assured that we treat your personal details,
including email , your address , payment and credit card
details , telephone numbers in confidence. We do not
disclose such details to any third party or otherwise use
them, except in connection with expediting/processing your
orders/products. We do not send out unsolicited emails
('spam') and your email address will not be added to any
mailing lists (unless requested). We will not use details of
your purchases in our marketing/publicity materials or any
other promotion without your consent. These policies exclude
any disclosure which we are required by law to make, crime
prevention, legal action or any issues relating to product
safety. If ultimately we are unable to satisfy ourselves of
the validity or other aspects of an order, we may not accept
it.
BY PLACING AN ORDER FOR GOODS OR SERVICES WITH US, YOU ARE
BOUND BY THESE TERMS UNLESS AGREED OTHERWISE IN WRITING. ALL
STATUTORY RIGHTS APPLY AS PER THE STATUTE OF THE UNITED
KINGDOM AND EUROPEAN UNION WHERE APPLICABLE. YOU SHOULD KEEP
A COPY OF THESE TERMS. |
